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Welcome, new Jira Service Management (JSM) agents! Are you just getting started with JSM and feeling a bit overwhelmed?

Join me for a live, 60 minute, study session for ACA-900 - "Jira Software Essentials". This series of trainings will cover everything ...

Confused by Issue and Request types in Jira Service Management? You're not alone! Issue types and Request types are two ...

Jira Service Management (JSM) is a ticketing system created by Atlassian. It allows teams to collect and manage requests from ...

Struggling to manage work requests from people who aren't in your Jira project? The new Jira forms feature is the solution you've ...

In this tutorial I will show you how I built a simple checklist app for Jira using Atlassian Forge (Beta), a new "severless" (aka ...

Jira recently released Playbooks - a new feature in Jira Service Management. These are essentially step-by-step guides for ...

Jira and Confluence are great tools... Both can help track tasks and record knowledge, so sometimes it can be hard to figure out ...

New to Jira Service Management and not quite sure how it works? Been using it for a while, and never had any training? Then this ...

Join Robert Hean for a live, 60 minute, study session for ACA-900 - "Jira Software Essentials". This series of trainings will cover ...

Jira service management can be confusing - especially if you don't understand its basic structure. Here we'll go through basic ...

Join Robert Hean for a live, 60 minute, study session for ACA-900 - "Jira Software Essentials". This series of trainings will cover ...

Jira Service Management (JSM) virtual agents help deflect tickets that would otherwise have to be answered by a human.

Have you struggled to find work items in Jira? This series is for you! In this one hour series Robert Hean will guide you through ...

Join me for a live, 60 minute, study session for ACA-900 - "Jira Software Essentials". This series of trainings will cover everything ...

Support teams have to handle a lot of tickets - and virtual agents help them by deflecting some easier ones, and gathering info for ...

Did you know Jira can be used for personal projects and task tracking? Well, it can! You've heard of “Jira for all teams.

shorts Project management is like juggling three balls: time, cost, and quality. Here are some tips on how to manage projects on ...

https://id.atlassian.com/manage-profile/security/api-tokens for JIRA_API_TOKEN / jira.api_token 00:00 ...

Finding work items in Jira can be frustrating! I've seen teams struggle with filtering, JQL and more... fortunately, the list view gives ...