ViewTube

Welcome, new Jira Service Management (JSM) agents! Are you just getting started with JSM and feeling a bit overwhelmed?

Confused by Issue and Request types in Jira Service Management? You're not alone! Issue types and Request types are two ...

Jira Service Management (JSM) is a ticketing system created by Atlassian. It allows teams to collect and manage requests from ...

Struggling to manage work requests from people who aren't in your Jira project? The new Jira forms feature is the solution you've ...

Join me for a live, 60 minute, study session for ACA-900 - "Jira Software Essentials". This series of trainings will cover everything ...

Jira recently released Playbooks - a new feature in Jira Service Management. These are essentially step-by-step guides for ...

Jira and Confluence are great tools... Both can help track tasks and record knowledge, so sometimes it can be hard to figure out ...

New to Jira Service Management and not quite sure how it works? Been using it for a while, and never had any training? Then this ...

Jira service management can be confusing - especially if you don't understand its basic structure. Here we'll go through basic ...

Jira Service Management (JSM) virtual agents help deflect tickets that would otherwise have to be answered by a human.

In this tutorial I will show you how I built a simple checklist app for Jira using Atlassian Forge (Beta), a new "severless" (aka ...

Join Robert Hean for a live, 60 minute, study session for ACA-900 - "Jira Software Essentials". This series of trainings will cover ...

Join Robert Hean for a live, 60 minute, study session for ACA-900 - "Jira Software Essentials". This series of trainings will cover ...

Join me for a live, 60 minute, study session for ACA-900 - "Jira Software Essentials". This series of trainings will cover everything ...

shorts Project management is like juggling three balls: time, cost, and quality. Here are some tips on how to manage projects on ...

Finding work items in Jira can be frustrating! I've seen teams struggle with filtering, JQL and more... fortunately, the list view gives ...

Did you know Jira can be used for personal projects and task tracking? Well, it can! You've heard of “Jira for all teams.

Support teams have to handle a lot of tickets - and virtual agents help them by deflecting some easier ones, and gathering info for ...

Keeping track of which ticket should be worked on next in Jira Service Management can be tricky. Do you focus on the higher ...

Finding your work on a Jira board can be frustrating, especially for larger teams. Fortunately there's a very easy to find yours - use ...